Heather C.
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Activity overview
Latest activity by Heather C.-
Heather C. created an article,
Revert Claim to Previous State
When you manually update a claim to Paid/Processed without a corresponding ERA, you have the ability to revert the claim to its previous state. Click Billing from the side navigation menu and cl...
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Heather C. created an article,
Client: Telehealth Pre-Call Test
We recommend doing a Telehealth pre-call test before your first session Theranest Telehealth session. Doing so will help eliminate problems when you start conducting Telehealth session. This pre-ca...
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Heather C. created an article,
iOS Error: "Telehealth Requires iOS 12"
Error: "Telehealth requires iOS 12" If you received this error, it typically means one of two things: 1. You are not using an updated iOS version. FIX: Check what iOS version you are using, and ...
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Heather C. created an article,
Error: "Oops... Invalid token format (1004)"
If a provider or client joins a session, and that same session is then rescheduled for more than 24 hours later, this can result in an invalid token error. To resolve this, simply schedule a new a...
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Heather C. created an article,
Allow Browser to use Camera and Microphone
When using a browser, you must give permission to a website to use your webcam and microphone for security reasons. NOTE: A problem with your camera or microphone can be caused by many things. If ...
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Heather C. created an article,
I admitted a Client and it says "Joining...Please wait."
If it says "Joining... Please Wait" for longer than a few seconds is because telehealth is waiting for the Client to do something on their device. For example, the first time someone joins a Sess...
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Heather C. created an article,
My Client says they're in the Waiting Room but I don't see them
There are a few things you can do to trouble shoot this issue. Double check that you are both in the same Session. Occasionally if you have created/joined an Instant Session or accidentally c...
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Heather C. created an article,
iPhone/iPad Goes Black During Session
If your phone or tablet is going to sleep during your video session or in the waiting room, you may need to update the Display & Brightness settings on your device. Access Settings on your device...
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Heather C. created an article,
How do I increase or decrease the size of the video or the screen share?
Sometimes you might want to see one of the video feeds larger or zoom in on a shared screen. You can make anything larger by double-clicking it at any time, and it will become the larger pod in the...
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Heather C. created an article,
My camera or microphone isn't turning on
If you have an external USB camera, simply unplug it and plug it back in. It should re-engage after you refresh the page. Another option is to reboot the machine. It sounds like something every te...