When a prescription has run out of refills, the pharmacy can send a renewal request to the prescriber through NewCrop. Approve, Deny or Replace renewal requests from the Pharmacy Renewal Requests section of the Tasks page.
Jump to Section: [Approve Renewal Request] [Deny Renewal Request] [Replace Renewal Request]
Approve Renewal Request
- Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.
NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.
- Review Interactions at the top of the page.
- Review Active Medications at the bottom of the page.
- Click the Detail button to see important medication details about the medication originally prescribed by the provider.
- Enter the number of Refills.
- Click the Approve button.
Deny Renewal Request
Prescribers can deny a Renewal Request for any reason.
- Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.
NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.
- Click the Deny button.
- Select a Denial Reason from the list or explain why the request is denied in the Notes to Pharmacist field.
- Click the Deny button.
Replace Renewal Request
Providers have the option to replace the medication on a Renewal Request with a different prescription.
- Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.
NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.
- Click the Replace button.
- Enter the name of the replacement medication in the Drug Search field.
- Enter the form of the medication in the Form field.
- Click the Continue button. The sig builder opens.
- Enter sig directions and dispense information, then click the Replace button.
- Review Interactions at the top of the page.
- Review Active Medications at the bottom of the page.
- Click the Detail button to see important medication details about the medication originally prescribed by the provider.
- Enter the number of Refills.
- Click the Accept New Prescription button.