Answer a Renewal Request

When a prescription has run out of refills, the pharmacy can send a renewal request to the prescriber through NewCrop. Approve, Deny or Replace renewal requests from the Pharmacy Renewal Requests section of the Tasks page.

Jump to Section: [Approve Renewal Request] [Deny Renewal Request] [Replace Renewal Request]

Approve Renewal Request 

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page. 
   

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

   
   
   
   
2. Review Interactions at the top of the page.
3. Review Active Medications at the bottom of the page.
4. Click the Detail button to see important medication details about the medication originally prescribed by the provider. 
   
   
   
5. Enter the number of Refills.
6. Click the Approve button.
   

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Deny Renewal Request

Prescribers can deny a Renewal Request for any reason.

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page. 
   

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

   
   
   
   
2. Click the Deny button.
   
   
   
3. Select a Denial Reason from the list or explain why the request is denied in the Notes to Pharmacist field. 
4. Click the Deny button.
   

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Replace Renewal Request

Providers have the option to replace the medication on a Renewal Request with a different prescription. 

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page. 
   

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

   
   
   
   
2. Click the Replace button.
   
   
   
3. Enter the name of the replacement medication in the Drug Search field.
4. Enter the form of the medication in the Form field.
5. Click the Continue button. The sig builder opens.
   
   
   
6. Enter sig directions and dispense information, then click the Replace button.
   
   
   
7. Review Interactions at the top of the page.
8. Review Active Medications at the bottom of the page.
9. Click the Detail button to see important medication details about the medication originally prescribed by the provider. 
   
   
   
10. Enter the number of Refills.
11. Click the Accept New Prescription button.
    

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