TheraNest uses ZenDesk as its support system. This is GOOD news for you. It means a streamlined communication and more TheraNest resources at your finger tips.
Things to Know
- Check out the Support Update FAQ
- You will be able to submit Support Requests from all same places you're used to.
- Once you've submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email
You will first need to create you Password (to fully setup your account) and then you can login to check the Status of existing Support Requests.
First Time - Setup Account
If you have emailed TheraNest Support, you already have an account setup with our ZenDesk Support Portal! You will just need a password to login and check the status of existing Support Requests.
- Navigate to https://theranest.zendesk.com/hc/en-us
- Click Sign In link in upper right corner and Sign In window displays.
- Click Get a Password link at the bottom of window.
- Enter the email address you have been using to communicate with TheraNest Support.
- Click Submit.
- Check your email and follow instructions given to set your Password.