Set Up Support Account & Profile

TheraNest uses ZenDesk as its support system. This is GOOD news for you. It means a streamlined communication and more TheraNest resources at your finger tips.

Things to Know

• You will be able to submit Support Requests from all same places you're used to.
• Once you've submitted a Support Request, you will receive a confirmation email that the Request has been received. You will receive emails with updates and can easily reply to the email

You will first need to create you Password (to fully setup your account) and then you can login to check the Status of existing Support Requests.

Jump to Section: [First Time - Setup Account] [Setup your Profile]

First Time - Setup Account

If you have emailed TheraNest Support, you already have an account setup with ZenDesk Support! You will just need a password to login and check the status of existing Support Requests.

1. Navigate to https://theranest.zendesk.com/hc/en-us 
2. Click Sign In link in upper right corner and Sign In window displays.
3. Click Get a Password link at the bottom of window.
   

   NOTE: It is important to create a strong password to keep your account secure. Please create a password that meets the minimum requirements:

   • Password length: 8-64 characters
   • Special characters allowed but not required (for example - !@#$%^&*)
   • After creating a new password, a message displays to confirm the minimum requirements have been met.
     
   
4. Enter the email address you have been using to communicate with TheraNest Support.
5. Click Submit.
6. Check your email and follow instructions given to set your Password.

Setup your Profile

Click the drop-down next to your name in the upper right corner.
Select My profile from the drop-down.
Click Edit Profile.
You have the option to: Change (upload a photo), create an alias, introduce yourself, and manage contact details.
Click Save.

Related Articles:

• Submit a Support Request
• Check Existing Support Requests
• Contact Us