Submit a Support Request (TheraNest)

There are multiple ways for you to submit a Support Request to our TheraNest Customer Support team. 

Jump to Section [via TheraNest or Knowledge Base] [via Email] [via Phone]

via TheraNest or Knowledge Base

You can easily submit a Support Request right in TheraNest itself.

IMPORTANT: Do not include any PHI in your Support Request or screenshots. 

1. Click the Get Help button at the bottom of any page in TheraNest.
2. Type in Key words to search our Knowledge Base. The answer you need may already exist in an article!
3. If you still need help, click Leave Us a Message.
   
   
   
4. Enter your Name and Email Address.
5. Enter your question, request or issue. Include your situation and as much detail as possible.
6. If you have any attachments that may help (screenshots, etc.) upload them.
7. Click Send.
   
   
   
8. You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.

   NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add [e-mail] to your safe senders list.

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via Email

You can also send TheraNest Support an email. This email will be turned into a Support ticket for you!

1. Email [e-mail] from the email you have either setup a Support Account with already or wish to use for your Support Account going forward.
2. You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.

   NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add [e-mail] to your safe senders list.

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via Phone

Finally, you call TheraNest Support. Your conversation will be turned into a Support ticket for you.

1-800-867-7405

• Option 2 for Support.
• Option 1 for Sales. 

You will receive a confirmation email that your Support Request has been received. You can reply to that email at any time or check the status of your Support Request.

NOTE: If you haven't received a confirmation email or a response from Support, please make sure to check your spam or junk folders and add [e-mail] to your safe senders list.

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