Live Chat allows you to chat directly with one of our Customer Care Specialists. When you access chat via the Help button you can access the following types of information:
- Context specific suggestions when you click the button with links to related Knowledge Base Articles. In the image below, you see the Agenda page and the suggestions are related to working with the Agenda.
- You can type a question and get suggested articles related to the topic. In the image below Client Portal was entered and related articles displayed.
- If the information provided doesn't answer your question you can try another search or Get in touch for live chat with a TheraNest Customer Care Specialist.
Knowledge Base Questions
How do I access the Knowledge Base?
- Bookmark it! https://theranest.zendesk.com/hc/en-us and check it out. The search function is super robust, and we are working to get our videos updated as well!
- You'll also be able to to access the Knowledge Base from within TheraNest. In the upper right corner, click the question mark icon and select either Knowledge Base or Training.
Option 2 for Support.
Option 1 for Sales.