Resubmit a Claim

  Permissions You must have Billing Permissions.

To resubmit a claim that was rejected or not on file with the payer mark the claim as Rejected and Resubmit.

NOTE: See Resubmit a Corrected claim for claims that have been denied by the insurer.

Jump to Section [Correct a Claim] [Resubmit Corrected Claim]

Correct a Claim if Needed

1. Click Billing tab in primary navigation bar.
2. Click Claims in side navigation and click Rejected/Denied tab.
3. Locate appropriate Claim and make note of the Rejection/Denial Details.
   

   IMPORTANT: If your Claim is not in the Rejected/Denied tab you need to Resubmit it. Locate the Claim. Click Update Status and select Rejected/Denied. This will move it to the Rejected/Denied tab where you can Resubmit.

4. Click Actions and select View Invoice Details.
5. Correct the error in the Invoice or Client Profile as appropriate.
6. Click Save.
   

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Resubmit Claim

1. Return to Billing > Claims > Rejected/Denied tab.
2. Click Update Status and select Resubmit New Claim.
3. In the confirmation window click Resubmit & Create New Claim.
4. The claim is moved to the Resubmitted tab.

Related Articles: 

• Common Rejection Codes and How to Fix Them
• Correct CPT Code for Submitted Claims

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