Set Up Stripe Push Notifications for Disputes (TheraNest)

  You must be an Account Administrator with Billing Permissions and your clinic must be enrolled in payment processing with Therapy Brands Pay to set up dispute notifications with Stripe. 

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. Stripe will notify you via email if a cardholder has issued a dispute. You can also set up push notifications for disputes. When push notifications for disputes are enabled, Stripe will send a push notification in addition to an email if a cardholder has issued a dispute. You can Respond to Disputes through your Stripe dashboard. 

NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or [e-mail].

Set Up Push Notifications for Disputes

1. Click on the Organization tab in the menu bar, select Settings, click on the Therapy Brands Pay tab, then click the green View Dashboard button. 
   
   
   
2. Log in to your Stripe Dashboard. 
3. Click the Profile icon in the upper right corner and select Profile.
   
4. Scroll down to the Direct Payment section and click the toggle next to Disputes to turn on Dispute Notifications.
   

   NOTE: Dispute notifications default to off for new users.