You must be an Account Administrator with Billing Permissions and your clinic must be enrolled in payment processing with Therapy Brands Pay to set up dispute notifications with Stripe.
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. Stripe will notify you via email if a cardholder has issued a dispute. You can also set up push notifications for disputes. When push notifications for disputes are enabled, Stripe will send a push notification in addition to an email if a cardholder has issued a dispute. You can Respond to Disputes through your Stripe dashboard.
NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or firstname.lastname@example.org.
Set Up Push Notifications for Disputes
- Click on the Organization tab in the menu bar, select Settings, click on the Therapy Brands Pay tab, then click the green View Dashboard button.
- Log in to your Stripe Dashboard.
- Click the Profile icon in the upper right corner and select Profile.
- Scroll down to the Direct Payment section and click the toggle next to Disputes to turn on Dispute Notifications.
NOTE: Dispute notifications default to off for new users.