Set Up Dispute Notifications with Therapy Brands Pay and Stripe (TheraNest)

  You must be an Account Administrator with Billing Permissions to set up dispute notifications with Stripe.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. It's important to set up dispute notifications in your Stripe dashboard after you Enroll in Payment Processing with Therapy Brands Pay. Once dispute notifications are enabled, Stripe will notify you via email if a cardholder has issued a dispute. You can then Respond to Disputes through your Stripe dashboard. 

NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or [e-mail].

Set Up Dispute Notifications with Stripe

1. Click on the Organization tab in the menu bar, select Settings, click on the Therapy Brands Pay tab, then click the green View Dashboard button. 
   
   
   
2. Log in to your Stripe Dashboard. 
3. Click the Profile icon in the upper right corner and select Profile.
   
4. Scroll down to the Direct Payment section and click the toggle next to Disputes to turn on Dispute Notifications.
   

   NOTE: Dispute notifications default to off for new users.