TheraNest processes payments using two different secure payment processors: Vantage, and Therapy Brands Pay with Stripe. When you enrolled in payment processing with TheraNest, you enrolled with either Vantage or Therapy Brands Pay with Stripe. While both are secure merchant processing platforms, they each function differently as they interface within TheraNest.
Because of this difference, articles in TheraNest's online Knowledge Base may indicate that some information is for clinics using Vantage, while other information is for clinics using Therapy Brands Pay with Stripe. This means that if you are looking up payment processing information in TheraNest's Knowledge Base, you need to know which payment processor your clinic is using.
NOTE: For payment-related questions, please contact the payments team at 844-311-2570 or payments@therapybrands.com.
How do I know which payment processor TheraNest uses for my practice?
If you aren't sure which payment processor TheraNest is using for your practice, navigate to the TheraNest sidebar menu, click on Organizations, select Settings, then click on the Therapy Brands Pay tab.
If you are enrolled with Therapy Brands Pay with Stripe, there will be a green Active bubble next to the Therapy Brands Pay logo, and a green View Dashboard button.
If you are enrolled with Vantage, there will be information about Therapy Brands Pay, and a green Start Application button.
| Therapy Brands Pay with Stripe | Vantage |