New Requirements for SMS Text Reminders
Why are the information requirements changing?
Cell phone carriers have increased their efforts to reduce spam resulting in the filtering of SMS messages and new requirements have been implemented. We are required to collect additional information about your business. This information will validate your organization as a legitimate business and ensure your ability to continue to reliably deliver SMS text reminders to your clients. This update increases the number of messages which can be sent from your account monthly.
What do I need to do to ensure my appointment reminders will not be interrupted?
You will need to update your Organization Profile with the information listed below to ensure our SMS partner registers your account correctly as a business.
Once your details have been updated in TheraNest, it can take up to 24 hours for registration with our SMS partner to be completed.
What information will I need to provide?
You will be asked to provide or confirm the following information in the Profile section of TheraNest:
- Tax Id (EIN)
- Tax Id Type (such as SSN, EIN, etc.; this is a dropdown option)
- Business Type (such as sole proprietorship, partnership, LLC, etc.; this is a dropdown option)
- Company Type
- Stock Exchange (Required only if company type is public)
- Stock Exchange Symbol (Required only if company type is public)
I have been notified that my registration updates have failed. What steps should I take to resolve this?
- Ensure all information is accurate without any typing errors.
- Ensure the EIN is the correct type and does not have any typing errors. A social security number might have been used instead of a TIN (or vice versa).
- If your current organization name is different from the legal entity name associated with your EIN set up with the IRS, our Care team will work with you to ensure the legal entity name is captured and used during resubmission.
What will happen if I don’t take any action to update my information?
Our SMS partner will be reviewing all currently registered accounts after November 3rd, 2022. Any customer who has not provided the additional required information may be unregistered from SMS text reminder services. Please ensure you update your organization's profile with this additional information as soon as possible.
Will my phone number change?
No. Your numbers will not change.
Will this change bring on any new costs for my organization?
There will be no rate changes or additional cost associated with the registration update.
Can I continue to send the same volume of messages as I send today?
Yes! In fact, the updated registration will allow you to send up to 6000 messages/day
When will this change occur?
To minimize any service interruptions, we will begin re-registrations on October 26th, 2022. We will continue to upgrade registrations as our customers update their data.
Who can I contact with questions?
You can reach out to your TheraNest team any time via chat or email (email@example.com) or by calling 800-867-7405